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Do i must provide notice to my present provider? Do i have to provide notice to my present provider?
Do i have to provide notice to my present provider? Do i must offer notice to my present provider?
Yes, we don’t would like them to help keep payment you! After you have an install date them know you want to cancel your services from us, give your old provider a quick call to let. Most require 14 to 31 times’ notice, you connected before your old services are switched off so we should be able to get.
Do you really install all of the services during the exact same time? Do you really install most of the services during the time that is same?
Can you install all the services during the time that is same? Do you realy install all of the services during the same time?
We do certainly! Because we possess our whole system – unlike plenty of other providers – we’re in a position to have got all your services installed and operating in the day that is same.
More concerns More questions
More concerns More questions
Just how long does the installation just just take?
Most of the time, you are asked by us to enable around a couple of hours, but in many cases we take action much sooner.
Do I have to signal for the gear?
Yes, however, if you’re perhaps not available, some body aged 18 or over can alternatively.
What if We have trouble with QuickStart self-installation?
We now have a separate group to troubleshoot and make suggestions through each step of this process regarding the set-up. We will send an engineer out to you as soon as possible, free of charge if it’s not successful.
Will you need to dig my garden up or driveway?
This will depend in your home. If Virgin Media solutions were set up formerly, the likelihood is that people won’t need to. Or even, we might should do a tiny quantity of searching to be able to bring our community for you.
If you’re not sure, we could organize a pre-install engineer trip to take a look and talk about the process ahead of time.
My driveway has provided iLove dating apps access, performs this matter?
Yes, we are going to require you to provide us with a few of one’s neighbors’ details (name, target, cell phone number and current email address) in the event that we need to do some digging so we can get permission from them.
Are you going to need certainly to drill through the walls of my home?
If Virgin Media solutions have actuallyn’t been installed within the property before, we may want to do a small amount of drilling so that you can feed our cable to the building. If you should be not sure, we could organize a pre-install engineer stop by at check out and discuss this with you ahead of time.
Do i want a satellite meal from the home?
No, all our services drop our special cable, which means your television does not get disrupted by poor weather.
I’ve had Virgin before nevertheless the cable was cut, is the fact that an issue?
Maybe maybe Not at all – it just means you won’t have the ability to utilize our QuickStart self-install solution. We’ll arrange for starters of our designers in the future and set every thing up for you personally alternatively.
Simply Simply Click and Collect Click and Collect
Simply Click and Collect Click and Collect
What size will the container be?
With regards to the bundle you’ve opted for, your QuickStart pack can think about to 4.17kg and stay as much as 195mm x 220mm x 380mm – that’s slightly larger compared to a shoebox.
Just how long do i need to pick my package up through the collection point?
You’ll have actually 10 calendar times from your own selected collection date to choose your QuickStart that is snazzy pack.
Just exactly just What do i must bring beside me to select my package up?
You’ll need certainly to bring the e-mail and/or SMS message you received which includes your collection rule. Additionally, you will have to take some type of ID, such as for example your passport or driver’s permit. If some other person is gathering in your stead, they will require the ID of the individual who ordered it.
I’ve chosen house distribution, do i have to signal for my package?
You shall should be in on the chosen distribution date to signal for your Yodel parcel. If no one’s in, we’ll make an effort to deliver it to a neighbour. Or if it does not work, we’ll keep a card to get in contact and organize a more convenient time.
Exactly How can I understand whenever my package shall be delivered?
Regarding the early early morning your QuickStart pack is born to be delivered, your Yodel courier provides you with a projected 2-hour distribution slot via e-mail and/or SMS message. Please keep in mind the distribution window is an estimate and can’t be guaranteed in full.
Just how long does the installation just take?
Generally, we ask you to answer to enable around couple of hours, however in many situations we take action much sooner.
Do i must sign when it comes to gear?
Yes, however if you’re perhaps maybe not available, somebody aged 18 or higher can alternatively.
Wemagine if I have difficulty with QuickStart self-installation?
We now have a passionate team to troubleshoot and make suggestions through each step of the process associated with the set-up. We will send an engineer out to you as soon as possible, free of charge if it’s not successful.
Will you need to dig up my yard or driveway?
This will depend on your own home. If Virgin Media solutions have already been set up formerly, the likelihood is that individuals won’t need to. Or even, we possibly may should do an amount that is small of so that you can bring our system for you.
We can arrange a pre-install engineer visit to have a look and discuss the process in advance if you are unsure.
My driveway has provided access, performs this matter?
Yes, we shall require you to provide us with a few of one’s neighbors’ details (name, target, phone number and current email address) so we will get authorization from their store in case we have to do a little digging.
Do you want to need certainly to drill through the walls of my property?
If Virgin Media solutions have actuallyn’t been installed into the property before, we may want to do a small amount of drilling so that you can feed our cable into the building. If you are uncertain, we could organize a pre-install engineer stop by at have a look and discuss this to you ahead of time.