NASHVILLE – The Tennessee Department of Commerce & Insurance’s (TDCI) Division of customer Affairs announces the most truly effective 10 grievance groups by Tennessee customers. For the 2nd consecutive year, your home improvements category rated while the number 1 grievance category with over 400 customer complaints.
The Division of customer Affairs received an overall total of 3,599 complaints and recovered both ongoing solutions and funds for Tennessee by working together with customers and organizations. Overall, the true quantity of customer complaints reduced contrasted whenever 4,432 complaints had been evaluated by Consumer Affairs.
The Division of customer Affairs works alongside partnering agencies to foster a consumer-to-business that is positive in Tennessee. The Division’s staff works to quickly route complaints to make certain that appropriate action may be drawn in instances when misleading company techniques, frauds or frauds are observed become at play.
• Home improvements: 412 complaints
This category includes house warranties, along with employing a specialist for services to fix or increase the quality of your property. The most frequent complaints associated with quality of work, incomplete work after getting re re payment, and structural harm brought on by used people or companies. A majority of these complaints are called to your Board for Licensing California loans with no credit check Contractors, Tennessee Housing developing Agency (THDA) plus the Tennessee Regulatory Authority (TRA).
• Personal/Professional Services: 292 complaints
This category pertains to services provided by certified specialists doing work in their state of Tennessee, including locks stylists, therapeutic therapeutic therapeutic therapeutic massage practitioners, nail specialists, yet others. Typical complaints are the quality of solution, prices for service perhaps maybe maybe not gotten, and issues redeeming present certificates for solutions provided. Some agencies these complaints might be introduced to incorporate TDCI’s Division of Regulatory Boards and Board of Professional Responsibility.
• Utilities: 289 complaints
This category includes fuel solution, water service, sewer, electricity, landline phone solution, cell phone solution, online sites, and cable. Difficulties with payment and upkeep had been the essential common complaints. Usually, these complaints will likely be introduced towards the TRA or even the utility that is investor-owned.
• Timeshares/Vacation Clubs: 274 complaints
This category pertains to customers buying home under a timesharing contract and also the purchase of the agreements. The absolute most typical complaints reported high-pressure product product product sales techniques, misrepresentation of this agreement, and resale frauds. The Division will frequently refer these complaints to your Tennessee property Commission plus the Board of pro Responsibility.
• Landlord/Tenant: 216 complaints
This category pertains to customers leasing leasing home in their state of Tennessee. The most frequent complaints associated with protection deposits and also the conditions of this leasing home. These complaints are generally called towards the THDA, county and city building codes enforcement, and TDCI’s Fire Prevention/State Fire Marshal’s workplace.
• engine Vehicle: 202 complaints
This category usually includes customer dissatisfaction using the purchase associated with the utilized automobile they bought. Difficulties with utilized automobile sales and marketing had been the essential complaints that are common. Customer Affairs usually works closely because of the Tennessee car Commission whenever managing these kind of complaints. In addition, these complaints are introduced towards the nationwide Highway Traffic protection management (NHTSA) additionally the Tennessee Department of income.
• Debtor/Creditor: 196 complaints
This category includes issues associated with commercial collection agency organizations, pay day loans, credit fix organizations, and check-cashing services. Customer complaints frequently regarding harassing calls or payment dilemmas. These complaints tend to be introduced to your Tennessee Department of banking institutions.
• Health Services and items: 191 complaints
Customers‘ most typical complaints consist of being misquoted for solutions and inaccurate payment. The Division will refer complaints that are appropriate the Tennessee Department of Health.
• engine Vehicle fix: 184 complaints
This category relates to businesses services that are offering fix cars. Many customers report automobile repair businesses that get back cars perhaps maybe maybe not completely fixed. The Division will relate to and ongoing work because of the Tennessee automobile Commission, the NHTSA, plus the Tennessee Department of income.
• Insurance: 172 complaints
This category pertains to pet insurance coverage, customer medical insurance, and unlicensed insurance vendors. Many customers reported about policy and claims. These complaints tend to be described TDCI’s Insurance Division.